Jo Welch
Head of Customer Experience & Operations
About Jo
Jo Welch is the Operations Manager at SAM Conveyancing, serving as the functional heart of the firm. Specialising in logistics, case coordination, and high-level quality assurance, Jo is responsible for ensuring that every client’s transaction progresses smoothly from initial instruction through to final completion.
With a keen eye for detail and a steady approach under pressure, Jo manages the intricate frameworks connecting home movers with SRA-regulated panel solicitors and RICS surveyors. Driven by a commitment to service excellence, she also leads SAM’s internal training initiatives—ensuring that efficiency, consumer advocacy, and meticulous care remain consistent across the entire team.
Seamless experience
Had a seamless experience. Jo and Lucy were quick, efficient and provided the guidance needed. A delightful experience overall.
by Neha
MY
FIRST
MOVING
HOME
STORY
"I remember moving into the house I live in at present and how happy I was once the last removal van had gone, and the kettle had boiled!"
Young people have a real struggle on their hands when it comes to their living spaces - you hear of so many college leavers moving back in with their folks - and many find they can't afford to live in the area they grew up in.
I'm pleased to work with SAM Conveyancing because I know the team spares no energy in looking after the needs of our clients, and nothing pleases us more than when people have successfully moved into their new places."
