Survey Terms and Conditions

Our small print doesn’t hide anything we don’t want you to read and should be read in conjunction with our Terms & Conditions (viewable by clicking here).

How does it work?

We introduce you to a surveyor to complete your chosen survey for you. All Surveyors introduced by us are regulated for the services they provide either by the Royal Institution of Chartered Surveyors (RICS), The Institution of Structural Engineers or an appropriate regulator for the service they provide.

You are deemed to have accepted the introduction to work with our introduced Surveyor upon receipt of the payment for the survey. You are bound by the Surveyors Terms and Conditions and these are supplied to you prior to the survey taking place. If you want to cancel you can do so following our Cancellation Procedure below. The surveyor acts independently to us e to provide you the RICS survey.

You will receive a survey that meets with the regulator's standards.

The survey will take place on a date that is agreeable with you, the estate agent and the property owner. The surveyor will provide a detailed analysis over the phone with you after the survey has taken place and then they will deliver the type up survey by email between 3 to 5 days later.

HomeBuyer Reports, Building Surveys, Property Valuations and Lease Extension Valuations are non-intrusive visual inspections in accordance with the RICS regulations. If you require the Surveyor to inspect areas of the property that require access or an intrusive inspection this must be agreed in writing with the owner of the property and confirmed on instruction with your Surveyor.

We are not Surveyors, and don’t complete any of the survey service for you. We do not take any responsibility for nor accept any liability in relation to the service provided by the surveyor or the availability of the survey. The payment you make for the costs of the survey to us is passed on as Agent to the surveyor less our marketing fee for introducing you. 

About You

Your survey Quote is based on the information you provide to us, so if the information you this is incorrect or changes please let us know so we can provide you with a correct Quote. Our surveyor can only provide surveying services in England and Wales.

You should be 18 or over and be entitled to the surveying service on the relevant property.


If you need to cancel for any reason please call our office on 0333 344 3234 (local call charges apply). 

You have 14 days from entering into a service contract in which you can cancel it. 

If you request a service to start straightaway by booking a survey date within the next 14 days you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel which is as follows:

  • Cancel 48 hours or more before the Survey Date – full refund of survey paid
  • 24 to 48 hours before the Survey Date - £50 charge and the balance of the survey paid refunded
  • 24 hours or less before the Survey Date – No refund

If you cancel on the same day as the Survey Date, or any time after the Surveyor has attended the property then no refund is due however the report will be delivered in accordance with the terms agreed with the Surveyor. 

Formal Complaint

We expect the service provided by our surveyor to meet with the scope instructed and that you will be very happy with the service provided by them. In the unlikely event that you need to raise a formal complaint then you will need to write to your surveyor detailing the reasons for your complaint and provide supporting evidence including photographs. Your surveyor provides you with a copy of their Complaints Procedure for which they will adhere to.

Your Surveyor will take all reasonable steps to resolve your complaint and may look to complete a revisit to the property. They will then write to you with their formal response to your complaint.

In the event that you are unsatisfied with the surveyor's response to your complaint then you have the right to raise your complaint with an independent dispute resolution service that the surveyor is registered with. Here are a list of Ombudsman Service providers:

Service Provider




RICS Dispute Resolution Service

55 Colmore Row, Birmingham, B3 2AA

Centre for Effective Dispute Resolution

70 Fleet Street, London, EC4Y 1EU

Important: Please ensure you make your formal complaint to the dispute resolution service within your surveyor's Complaints Handling Procedure.

Your Feedback Matters

We work very hard to make sure you receive the best service possible. If during the survey service you are unsure of the next steps or need additional guidance or support, please contact us.

At the end of the survey service we will want to get your honest feedback on the surveyor you used. We want to hear if you had a great experience, or if we can learn from any mistakes.